Privacy Policy
Privacy Policy
Effective Date: 28/06/2026
Last Updated: 28/06/2026
1. Introduction
Welcome to Crocus Artisan Engravings.
We are committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, or purchase our laser engraving and custom manufacturing services.
Our services are available to both individual customers and business customers, including customers who hold retail, trade or business accounts with us.
By using our website, you agree to the practices described in this Privacy Policy.
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2. Who We Are
Business Name: Crocus Artisan Engravings
Email: crocusartisanengravings@gmail.com
If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details above.
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3. Information We Collect
We may collect the following types of personal information:
Information you provide directly
* Full name
* Company name (where applicable)
* Billing and delivery address
* Email address
* Telephone number
* Artwork, logos, designs, photographs, or files you submit
* Order details and product specifications
* Messages or enquiries sent through our contact forms or email
* Account information where you register for a retail or business customer account
Information collected automatically
When you visit our website, we may collect:
* IP address
* Browser type and version
* Device information
* Pages visited
* Time and date of your visit
* Referring website
* Cookies and similar technologies
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4. How We Use Your Information
We use your personal information to:
* Process and fulfil orders
* Design, manufacture, and personalise engraved products
* Manage retail and business customer accounts
* Communicate about quotations, proofs and orders
* Deliver products
* Process payments
* Respond to enquiries
* Improve our website and services
* Meet our legal and accounting obligations
* Prevent fraud and protect our business
* Send marketing communications where you have consented or where permitted by law
We will only use your information where we have a lawful basis to do so.
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5. Legal Basis for Processing
Under UK GDPR, we process your data on one or more of the following legal bases:
* Performance of a contract
* Legitimate business interests
* Compliance with legal obligations
* Your consent (where required)
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6. Customer Artwork and Designs
When you provide artwork, logos, photographs, trademarks, or other design files:
* You confirm that you own the rights to the material or have permission from the copyright or trademark owner for us to use it.
* We use these files solely to prepare quotations, proofs, manufacture products, and provide customer support.
* We do not claim ownership of your artwork or intellectual property.
* We may retain design files to assist with future repeat orders unless you request their deletion, subject to our legal record-keeping obligations.
Photographs of Completed Work
From time to time, we may photograph completed products for use on our website, social media channels, or other marketing materials to showcase our work.
We will never intentionally disclose personal information through these photographs. If your order contains sensitive, confidential or private information, or you would prefer that we do not use photographs of your completed order for promotional purposes, please let us know when placing your order and we will respect your request.
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7. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties where necessary, including:
* Delivery and courier companies
* Payment service providers
* Website hosting providers
* IT support providers
* Professional advisers (such as accountants or legal advisers)
* Government authorities where legally required
All third parties are required to keep your information secure and only process it for the services they provide to us.
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8. Data Retention
We retain personal information only for as long as necessary to:
* Complete your order
* Manage your customer account
* Provide customer support
* Comply with legal, tax, and accounting requirements
* Resolve disputes
* Maintain records for repeat business where appropriate
When your information is no longer required, it will be securely deleted or anonymised.
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9. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
* Ensure the website functions correctly
* Remember user preferences
* Analyse website traffic
* Improve user experience
* Measure the effectiveness of our advertising and marketing campaigns
We may use services such as Google Analytics to understand how visitors use our website and Meta Pixel to help us measure advertising performance and improve the relevance of advertisements displayed on Meta platforms, including Facebook and Instagram.
Where required by law, we will request your consent before placing non-essential cookies on your device. You can also manage or disable cookies through your browser settings.
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10. Marketing
We may contact existing retail and business customers with information about products or services similar to those previously purchased where permitted by law.
Where consent is required, we will only send marketing emails or promotional communications if you have agreed to receive them.
You can unsubscribe from marketing communications at any time by following the unsubscribe link in our emails or by contacting us directly.
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11. Your Rights
Under UK data protection law, you have the right to:
* Access your personal information
* Correct inaccurate information
* Request deletion of your personal data
* Restrict processing
* Object to processing
* Request transfer of your data where applicable
* Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the details above.
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12. Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
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13. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party websites.
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14. Children's Privacy
Our website and services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.
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15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised effective date.
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16. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Crocus Artisan Engravings
Email: crocusartisanengravings@gmail.com
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Website: https://ico.org.uk/
Telephone: 0303 123 1113