Delivery Policy
Delivery policy
Delivery Policy
Effective Date: 28/06/2026
Last Updated: 28/06/2026
1. Production Times
As all of our products are individually designed and manufactured, production times vary depending on:
* Product type
* Quantity ordered
* Design complexity
* Current workload
Estimated production times are provided in good faith but are not guaranteed.
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2. Delivery Methods
We use reputable courier and postal services to deliver orders throughout the United Kingdom.
Available delivery options and charges will be displayed during checkout where applicable.
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3. Delivery Times
Delivery estimates begin once production has been completed.
While we aim to dispatch orders promptly, delivery times cannot be guaranteed as they are dependent on third-party courier services.
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4. Delays
We are not responsible for delays caused by:
* Courier companies
* Severe weather
* Industrial action
* Customs procedures
* Incorrect delivery information supplied by the customer
* Events beyond our reasonable control
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5. Delivery Address
Customers are responsible for ensuring that the delivery address provided is accurate.
We cannot accept responsibility for delays or losses resulting from incorrect address information.
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6. Tracking
Where available, tracking information will be provided once your order has been dispatched.
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7. Missing Deliveries
If your order has not arrived within the expected delivery timeframe, please contact us and we will investigate with the courier.
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8. Damaged Deliveries
Please inspect your parcel upon arrival.
Any damage should be reported within 48 hours together with photographs of both the packaging and the damaged item.
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9. International Delivery
Where international delivery is offered, customers are responsible for any import duties, taxes or customs charges imposed by the destination country unless otherwise agreed.
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10. Contact Us
For delivery enquiries, please contact:
Crocus Artisan Engravings